Blog categorized as Business Analysis
I am often surprised at the number of organisations that don’t know the difference between a policy, process or procedure, which I will refer to as the ‘three P’s’ in this blog. Security policy, security process, security procedure sounds like the same thing, right? It’s not. There’s a reason w...
Workflow management is currently a term that is used widely across many industries. Whether you are in accounting, legal services, real estate or mortgage broking everyone has been looking at how they can automate routine tasks, speed things up or improve the overall customer experience.
The COVID-19...
Businesses are being forced to reinvent their onboarding processes due to the current coronavirus pandemic and subsequent stay at home directions.
I decided to head out, ‘virtually’ of course, to find out what has changed. I interviewed some new starters during the pandemic to see how we...
Like many businesses during the COVID-19 pandemic we have been faced with the challenge of how to continue delivering our services without any face to face contact with our clients. Our process improvement workshops have traditionally been delivered through co-design sessions using whiteboards...
I’m just going to throw a few statistics at you to give you an idea of the current sad state of affairs in offices in Australia and around the world. Okay here we go…
- Did you know that by March 2018 only 4% of Australian offices had successfully transitioned to a ‘paper-free’ working environment?...
The legal industry is not usually synonymous with the word innovation. It is notoriously regimented and has remained largely unchanged in today’s rapidly evolving digital world.
But time is up and the COVID-19 global pandemic might be the tipping point. Working remotely has been changing the th...
