Insights
Workflow management is currently a term that is used widely across many industries. Whether you are in accounting, legal services, real estate or mortgage broking everyone has been looking at how they can automate routine tasks, speed things up or improve the overall customer experience.
The COVID-19...
Businesses are being forced to reinvent their onboarding processes due to the current coronavirus pandemic and subsequent stay at home directions.
I decided to head out, ‘virtually’ of course, to find out what has changed. I interviewed some new starters during the pandemic to see how we...
Like many businesses during the COVID-19 pandemic we have been faced with the challenge of how to continue delivering our services without any face to face contact with our clients. Our process improvement workshops have traditionally been delivered through co-design sessions using whiteboards...
I’m just going to throw a few statistics at you to give you an idea of the current sad state of affairs in offices in Australia and around the world. Okay here we go…
- Did you know that by March 2018 only 4% of Australian offices had successfully transitioned to a ‘paper-free’ working environment?...
The legal industry is not usually synonymous with the word innovation. It is notoriously regimented and has remained largely unchanged in today’s rapidly evolving digital world.
But time is up and the COVID-19 global pandemic might be the tipping point. Working remotely has been changing the th...
After posting my last Reflections of a Business Analyst blog, a business associate said he shared it in his monthly company newsletter. He then commented that he still didn’t actually know what a business analyst does but it sounded really cool. I realised this is actually a question that I am asked...
In the current climate of sudden change, many legal firms will find it challenging to transition their current paper-based processes to a remote working environment. Being that remote working will be the new normal for a while, legal firms need to reassess their legal processes in order to become mo...
I’m starting to understand how integral the role of the business analyst will be in the shaping of this new world saturated with technology and choices and I thought I’d share a few little nuggets of my insights from client projects and conferences in 2019.
I also think it’s a testament to how import...
