Blog tagged as Business Process

Adapting your processes to an emerging hybrid workplace
Transitioning to more permanent hybrid working models in 2021 is going to be a challenge for many organisations. Flexible working is here to stay and many businesses will need to adapt their processes to effectively manage some staff working from the office and some working from home.  I’m sure...
The 3 P’s: Policy, Process and Procedure

I am often surprised at the number of organisations that don’t know the difference between a policy, process or procedure, which I will refer to as the ‘three P’s’ in this blog. Security policy, security process, security procedure sounds like the same thing, right? It’s not. There’s a reason w...

8 Tips for Remote Offboarding

This blog is a follow on from my 6 Tips for Remote Onboarding. It would be remiss of me to give you tips for onboarding without giving you tips for offboarding in a remote environment. This is particularly relevant where I am right now in Melbourne, Australia which is experiencing it’s second COVID-...

The Future of Law

The legal industry is not usually synonymous with the word innovation. It is notoriously regimented and has remained largely unchanged in today’s rapidly evolving digital world.


But time is up and the COVID-19 global pandemic might be the tipping point.  Working remotely has been changing the th...

What is a business analyst anyway? And why it’s more important than ever.

After posting my last Reflections of a Business Analyst blog, a business associate said he shared it in his monthly company newsletter. He then commented that he still didn’t actually know what a business analyst does but it sounded really cool. I realised this is actually a question that I am asked...

Legal Process Improvement and Remote Working: What’s the Connection?

In the current climate of sudden change, many legal firms will find it challenging to transition their current paper-based processes to a remote working environment. Being that remote working will be the new normal for a while, legal firms need to reassess their legal processes in order to become mo...

Process mapping your way to utopia
So, you are planning on embarking on a technology project. You and your staff have a good understanding of your current processes and the issues faced within that process. You’ve identified bottlenecks and key pain points. You’re ready to start gathering your requirements and build a solution! Or ar...