Blog tagged as Business analysis

8 Tips for Remote Offboarding

This blog is a follow on from my 6 Tips for Remote Onboarding. It would be remiss of me to give you tips for onboarding without giving you tips for offboarding in a remote environment. This is particularly relevant where I am right now in Melbourne, Australia which is experiencing it’s second COVID-...

What is workflow management?

Workflow management is currently a term that is used widely across many industries. Whether you are in accounting, legal services, real estate or mortgage broking everyone has been looking at how they can automate routine tasks, speed things up or improve the overall customer experience.

The COVID-19...

Virtual Process Improvement

Like many businesses during the COVID-19 pandemic we have been faced with the challenge of how to continue delivering our services without any face to face contact with our clients.  Our process improvement workshops have traditionally been delivered through co-design sessions using whiteboards...

The 3 Key Steps to Going Paperless

I’m just going to throw a few statistics at you to give you an idea of the current sad state of affairs in offices in Australia and around the world. Okay here we go…

  • Did you know that by March 2018 only 4% of Australian offices had successfully transitioned to a ‘paper-free’ working environment?...
What is a business analyst anyway? And why it’s more important than ever.

After posting my last Reflections of a Business Analyst blog, a business associate said he shared it in his monthly company newsletter. He then commented that he still didn’t actually know what a business analyst does but it sounded really cool. I realised this is actually a question that I am asked...

Reflections of a Business Analyst

I’m starting to understand how integral the role of the business analyst will be in the shaping of this new world saturated with technology and choices and I thought I’d share a few little nuggets of my insights from client projects and conferences in 2019.

I also think it’s a testament to how import...

How to write a good user story
With new technology, changing customer expectations and the need to offer more value for money businesses have been forced to think more about their processes and systems. Many of our clients have the problem of not knowing where to start in a technology project. It can all seem so overwhelming with...
Backlog refinement - Do you groom your user stories?
Sometimes words make us feel a little uncomfortable. I have found in my position as a business analyst going into different types of organisations who are embarking on technology projects for the first time, that “grooming” tends to be one of those words. Whether or not you like the word, it has a v...
Process mapping your way to utopia
So, you are planning on embarking on a technology project. You and your staff have a good understanding of your current processes and the issues faced within that process. You’ve identified bottlenecks and key pain points. You’re ready to start gathering your requirements and build a solution! Or ar...
Why your project needs a current state analysis
I am often asked by clients ‘why do we need to complete a current state analysis?’.  The short answer is ‘you need to be clear on the problems you are solving before you can define the right solution to these problems.’ If you don’t understand your current state, the business solution you imple...