Blog tagged as Process analysis
Many factors have been driving the digitisation of business processes in organisations today. Growing customer expectations to transact online, increased competition and organisations seeking to reduce operational costs. The COVID-19 pandemic has also forced many businesses to transition their opera...
Workflow management is currently a term that is used widely across many industries. Whether you are in accounting, legal services, real estate or mortgage broking everyone has been looking at how they can automate routine tasks, speed things up or improve the overall customer experience.
The COVID-19...
Businesses are being forced to reinvent their onboarding processes due to the current coronavirus pandemic and subsequent stay at home directions.
I decided to head out, ‘virtually’ of course, to find out what has changed. I interviewed some new starters during the pandemic to see how we...
Like many businesses during the COVID-19 pandemic we have been faced with the challenge of how to continue delivering our services without any face to face contact with our clients. Our process improvement workshops have traditionally been delivered through co-design sessions using whiteboards...
I’m just going to throw a few statistics at you to give you an idea of the current sad state of affairs in offices in Australia and around the world. Okay here we go…
- Did you know that by March 2018 only 4% of Australian offices had successfully transitioned to a ‘paper-free’ working environment?...
