Blog tagged as process improvement
Many factors have been driving the digitisation of business processes in organisations today. Growing customer expectations to transact online, increased competition and organisations seeking to reduce operational costs. The COVID-19 pandemic has also forced many businesses to transition their opera...
This blog is a follow on from my 6 Tips for Remote Onboarding. It would be remiss of me to give you tips for onboarding without giving you tips for offboarding in a remote environment. This is particularly relevant where I am right now in Melbourne, Australia which is experiencing it’s second COVID-...
Workflow management is currently a term that is used widely across many industries. Whether you are in accounting, legal services, real estate or mortgage broking everyone has been looking at how they can automate routine tasks, speed things up or improve the overall customer experience.
The COVID-19...
Businesses are being forced to reinvent their onboarding processes due to the current coronavirus pandemic and subsequent stay at home directions.
I decided to head out, ‘virtually’ of course, to find out what has changed. I interviewed some new starters during the pandemic to see how we...
